Farmington Electric Utility System
Report an Electrical Outage
If you, or someone you know, is experiencing a utility outage, please contact: 505.599-8444
TIP: If your power does go out, check your fuse box for a blown fuse or tripped circuit breaker. If this is not the cause, please report the outage by calling 505-599-8444. Please answer the prompts with the closest choices you believe to be the problem.
Please make sure the phone number on your electric account is up-to-date by calling 505.599.1353 and speaking with a customer service representative. You can also update your phone number by calling 505.599.8444 and selecting option 7, then option 3.
**You should update your phone number before you need to report an outage!
Beware of Fraudulent Calls Claiming to be From the City of Farmington
Customers have reported to the Farmington Electric Utility System that they have received phone calls from a 1-800 number with a reference number and an amount to be paid within one hour. If you question the scammers in any way they become belligerent.
FEUS will NEVER call and demand immediate payment with a threat of disconnection.
All of our disconnect notices are mailed or called out the day prior to disconnect.
Please DO NOT pay the scammers. Hang up and call Customer Service at 505-599-1353 to verify the status of your account.
Safety Protocol when dealing with FEUS
Farmington Electric Utility System (FEUS) has meter readers, installers, linemen, and relay techs who are always working in the field to maintain our infrastructure in order to provide you with the most reliable, affordable electricity in the region. There are many times that we need to access equipment that may be in your backyard or behind a fence. Here are some tips for interacting with FEUS personnel:
• ALWAYS ask for an employee badge from any field personnel. Even if our employee is in a FEUS uniform and vehicle – ASK FOR ID!
• Call 505-327-7701 and inform the operator that you need to verify identity of a field representative for FEUS if there is any question. You may also call 505-599-1353 option “0” for Customer Service.
• NEVER allow an FEUS employee access to the inside of your home. We will never ask to go inside your home for any reason.
• NEVER pay someone over the phone via a pre-paid credit card. We will NEVER call and demand payment with a threat of immediate disconnection if payment is not made. Please hang up and call 505-599-1353 to verify the status of your account.
Safety of our personnel as well as our customers is one of our main goals! Scammers pretending to be utility employees in order to gain access to your home or bank accounts under false pretenses are on the rise nationwide. Protect yourself by ensuring that you are truly dealing with an FEUS employee.
CALL 505-599-1353 for any questions or verifications!
In our endeavor to provide our customers with electricity, Farmington Electric Utility System will be doing maintenance on its underground equipment in the areas between 30th Street and E. Pinon Hills Blvd and N. Butler and W. Pinon Hills Blvd. Crews will be accessing all underground equipment in the marked areas on the map. Crews will be identifiable by their Farmington Electric Utility System badges and work vehicles. If you have any questions please feel free to contact our customer service department at 505-599-1353.
FEUS Table of Fees and Penalties
Effective March 1, 2016
On February 23, 2016 the Farmington City Council approved an adjustment to the FEUS Table of Fees and Penalties associated with electric service. The new fees and penalties will be effective beginning March 1, 2016.