WE HAVE A NEW OUTAGE MANAGEMENT NOTIFICATION SYSTEM!
Look for this Electrical Outage Management System notification system icon throughout our web pages to get an update on the reported electrical outage in your area! CLICK HERE NOW TO LEARN ABOUT THE NEW SYSTEM!
The Farmington Electric Utility System (FEUS) is owned and operated by the City of Farmington, in northwest New Mexico. Our service territory covers 1,718 square miles and encompasses much of San Juan County and a small portion of Rio Arriba County serving approximately 45,000 metered customers.
Starting June 5 and throughout the summer of 2017, a contractor, hired by FEUS, is going to place “arc flash hazard stickers” on pad mounted equipment. This includes that green box which may be in your back yard. The contractor is supposed to provide some advance notice of his arrival. He will place a door hanger on your door indicating his intent. He will give a knock at your door to ask permission to enter your yard so he can affix one of these stickers to the FEUS equipment. He will have an FEUS identification card with his picture on it. Please allow him to do his work. It will take just a few minutes, and there will be no further inconvenience.
That green box is a transformer, and if it is in your front yard, or otherwise easily accessible, he will just affix the sticker to the transformer, avoiding any inconvenience to you.
These stickers inform electric line crews of a possible safety hazard that could be produced by the transformer when it is opened. There is no safety hazard to you as a consumer of electricity provided the transformer remains closed.
Maintenance on FEUS Underground Equipment
In our endeavor to provide our customers with electricity, Farmington Electric Utility System will be doing maintenance on its underground equipment in the areas between 30th Street and E. Pinon Hills Blvd and N. Butler and W. Pinon Hills Blvd. Crews will be accessing all underground equipment in the marked areas on the map. Crews will be identifiable by their Farmington Electric Utility System badges and work vehicles. If you have any questions please feel free to contact our customer service department at 505-599-1353.
Beware of Fraudulent Calls Claiming to be From the City of Farmington
Customers have reported to the Farmington Electric Utility System that they have received phone calls from people posing as City of Farmington employees attempting to collect money. The City of Farmington Electric Utility System does not call our customers demanding money. If you receive a call like this, do not pay these people. Hang up and call the Farmington Electric Utility System at 505-599-1353 to verify the status of your account.
Safety Protocol when dealing with FEUS
Farmington Electric Utility System (FEUS) has meter readers, installers, linemen, and relay techs who are always working in the field to maintain our infrastructure in order to provide you with the most reliable, affordable electricity in the region. There are many times that we need to access equipment that may be in your backyard or behind a fence. Here are some tips for interacting with FEUS personnel:
•ALWAYS ask for an employee badge from any field personnel. Even if our employee is in a FEUS uniform and vehicle – ASK FOR ID!
•Call 505-327-7701 and inform the operator that you need to verify identity of a field representative for FEUS if there is any question. You may also call 505-599-1353 option “0” for Customer Service.
•NEVER allow an FEUS employee access to the inside of your home. We will never ask to go inside your home for any reason.
•NEVER pay someone over the phone via a pre-paid credit card. We will NEVER call and demand payment with a threat of immediate disconnection if payment is not made. Please hang up and call 505-599-1353 to verify the status of your account.
Safety of our personnel as well as our customers is one of our main goals! Scammers pretending to be utility employees in order to gain access to your home or bank accounts under false pretenses are on the rise nationwide. Protect yourself by ensuring that you are truly dealing with an FEUS employee. CALL 505-599-1353 for any questions or verifications!
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FEUS Table of Fees and Penalties
Effective March 1, 2016
On February 23, 2016 the Farmington City Council approved an adjustment to the FEUS Table of Fees and Penalties associated with electric service. The new fees and penalties will be effective beginning March 1, 2016.