Outage Information

Report a Power Outage: 505-599-8444
If your power does go out, check your fuse box for a blown fuse or tripped circuit breaker. If this is not the cause, please report the outage by calling 505-599-8444. Please give us your name, address, phone number, and describe any unusual circumstances that could help us identify the problem.

In the event of a widespread outage, please be patient. High call volumes can cause delays in your call getting through.

Planned Outages
Certain outages are planned to allow our crews to safely maintain, repair or upgrade equipment. When we must disconnect your power we make every effort to provide advance notice with a visit to your door and leave a door tag notice. We appreciate your patience during such inconveniences.

Life Support
If anyone in your residence is dependent on electrically powered life support machinery, please let us know as soon as possible. Customers relying on any electric life-support should have emergency back-up and know how to operate it. Make sure it has an alarm to alert you if the power goes out.

Please be patient in these inconvenient times and understand that our crews work around the clock delivering and restoring power safely and efficiently.

Be Prepared
Before your power goes out, some preparation will help reduce the inconvenience. Here are some tips to follow:
  • Know where your main switch is located. It can be either a circuit breaker or a fuse box.
  • Learn how to reset the circuit breaker or safely change a fuse, and keep the proper spares.
  • Prepare a power outage kit that includes items such as a flashlight with batteries, some candles, matches, a portable radio, and a manual can opener.
  • Do not call 9-1-1 or the operator unless it’s a life-threatening situation.