Customer Service
101 N. Browning Parkway

Drive-up Cashier Windows
Monday - Friday
8:00am - 5:00pm

* 101 Browning Parkway
Drop-off Next to Front Door

* 850 Municipal Drive
Drop-off Next to Building

Mail Payments to:
* PO Box 4100
Farmington NM  87499

Customer Services -
If you have any questions regarding Electric Utility Service please contact us at 599-1353

Customer Account Access:
Detailed Utility Billing for the current month
Monthly billing history from 1996
Monthly electric and water usage histories from 1996

Automatic Bank Payment Program:
With your authorization, we can automatically deduct your monthly utility bill from your checking or savings account and provide a statement for your records.

Budget Billing Plan:
To help you eliminate high and low billing swings throughout the year, you can level out your monthly payments to a fixed amount per month, based on your average usage. To qualify, a customer has to have at least 12 months of billing history on that account.

Credit Card Payment:
Residential customers may pay their utility bills with a Master Card or Visa card...credit or debit card.

Third Party Notification:
You may designate a friend or relative to be contacted if an account becomes
delinquent.

Utility Assistance Program:
Customers experiencing difficulty in making payments may qualify for assistance. To learn more about the requirements and application process, please contact the Salvation Army at 505-327-5117.

Payment Arrangements:
If you receive a delinquent notice, call Customer Service at 505-599-1353 and ask for payment arrangements. You can eliminate paying a warning tag fee, disconnection of services and reconnection fees just by making a call to our Customer Service Center.

Arc Safety Demonstrations:
Show groups of children and adults the potential dangers of electricity (i.e. when flying kites). For further information, call the Line Division at 599-8330.

Energy Audits:
Have your home or business inspected to learn how to improve energy efficiency. Call the Energy Services Office at 599-1163.

Radio Help:
Our service vehicles which have black and yellow “Radio Help” decals on their side doors are equipped with radios to call for help when someone is in distress. Inform your children.