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Water & Wastewater Utilities
TO REPORT A WATER OUTAGE AFTER HOURS, PLEASE CALL (505) 326-1918.
A VOICE ANNOUNCEMENT WILL INFORM CALLERS OF ANY KNOWN
WATER BREAKS OR SHUT-OFFS WITHIN THE CITY.
Responsibilities & Services
The Water / Wastewater Utility Division oversees the city's water and wastewater utilities and monitors the city's operations and maintenance contracts with private sector firms. The main focus is to oversee the operation of the city’s water and wastewater utilities including financial management, capital improvements planning and environmental compliance.Important Phone Numbers
- Emergency, After Hours & Holiday Reporting (Water & Sewer), please call (505) 326-1918
- Billing Questions, please call (505) 599-1353
- Pool Draining Information and Pre-authorizations, please call (505) 325-7027 for pre-authorization (Code of Ordinance - Chapter 26-3-4 & Chapter 26-3-5)
- Rate Structure for Water and Wastewater System (Chapter 26 - Article 4)
- Water and Sewer Mainline Extensions (Chapter 26 - Article 5)
- Sewer Use and Wastewater Control (Chapter 26 - Article 3)
- Conservation of Water in Emergencies (Chapter 26 - Article 2 - Division 2)
- Don't Pass the Salt (EPA Regulation - Reducing salt levels in Farmington's wastewater)
- Service Line Warranties (Information for property owners on repairing & maintaining their service lines)
- City's Operations & Maintenance Contractor - Jacobs
- American Water Works Association
- American Public Works Association
- U.S. Environmental Protection Agency (EPA)
- Farmington Irrigation Map
- Caring for People, assisting eligible homeowners faced with a service emergency
- Caring for Community, a grant program designed to help communities improve quality of life for their residents
- Caring for Vets, offering veterans opportunities to launch post-military careers in various trades
- Caring for Good, engaging our employees to get involved through charitable donations and volunteerism
We recognize that the holidays can be a stressful time financially for families, and even more so if they experience a home emergency. While many of your residents are protected by our service line warranty program, please encourage those who are not and are in need of an emergency repair to apply for HomeServe Cares. For qualifying applicants, HomeServe will arrange for emergency repairs at no cost to the homeowner through our network of local, licensed and qualified contractors.
Please visit www.homeservepeople.com for additional information and to access the application.
Contact Information
-
Mark Hathcock, EI
Water/Wastewater CIP Administrator
Phone: 505-599-1552
Fax: 505-599-1299
Email: mhathcock@fmtn.org
Benedikte Webb
Water/Wastewater
Operations Manager &
Environmental Administrator
Phone: 505-599-1335
Fax: 505-599-1299
Email: bwebb@fmtn.org
Address
805 Municipal Drive
Farmington, NM 87401
Hours
Monday - Friday
8 a.m. - 5 p.m.
Non-Emergency
Police & Fire Dispatch
505-334-6622
- How do I report a water or sewer issue?
- I don't have a shut-off valve anywhere after the meter-can. Am I allowed to go into the meter-can to shut off my water immediately?
- What would happen if a plumber goes into my meter-can without prior authorization?
- I've noticed the water pressure in my house has decreased over the years, Why?
- Why does my water look dirty or cloudy?
- I have a water softener in my home. How much water hardness does my water softener need to be set at?
- What portion of my water and sewer service lines is my responsibility?
- Does my insurance company cover my service line repairs/replacements?
- Can my water & sewer service lines cross my property line into the neighboring property and be shared?
- Where can I get information on Low Income Energy Assistance Program (LIHEAP)?
- Who do I contact for new water and sewer services?